Gold Heart Foundation is NGO ,a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Gold Heart Foundation expects that all donors will exercise due care and diligence while making donations. Gold Heart Foundation also recognises that a donation may be made erroneously or donors may change their mind.

Gold Heart Foundation will examine each request for refund of donation and endeavour to make the refund. Gold Heart Foundation may also seek further information / documents and donor must co-operate in this regard.

However, Gold Heart Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

• If you would like your donation to Gold Heart Foundation to be refunded,
• You must request Gold Heart Foundation in writing or by email for a refund and Your request must reach Gold Heart Foundation within 15 (fifteen) days from the date on which you made the donation i.e. the date on which you:
  
  • Made the donation online, electronically or through other means, OR
  • Handed over the cheque / demand draft to Gold Heart Foundation or someone authorised by Gold Heart Foundation for this purpose, OR
  • Despatched the cheque / demand draft to Gold Heart Foundation by other means.

The written request stating reason for requesting refund must be sent to the address stated below and must contain all the following details pertaining to the donation: Date of donation

• Donation amount
• If donation was made through cheque/draft, please provide Cheque/Draft no.
• If donation was made through credit card, please provide Credit Card no. (last 4 digits only).
• If donation was made online, please provide Donation-ID.